So here the story was to end... except for the fact that I had an unusually dramatic week as by Tuesday I had phone emergency for the second time in as many days. This time a distressed client had attempted suicide just as i was starting my shift... The police arrived FAST (might help that we are 30 seconds from McD's ;) . After the initial drama settled down and the client was physically ok, the Senior officer started taking my statement and the other officer started talking to the young person, showing empathy, listening skills, reassuring body language (moving to eye level, open gestures etc) which I witnessed while I was in and out to check on the client. All in all the client was kept calm and distracted (necessary, for reasons i will spare on the details) for over 45 minutes it took for the ambulance to attend. Comparatively the previous days officers had made no attempt to 'help' or comfort the victim, hardly even assisting with her requests and definitely showing non of the interpersonal skills demonstrated by the following days officers.
We were so impressed by the officers genuine concern for and generosity of time with the young client we wrote a commendation letter to the commissioner.
Long story short... faith restored, maybe not to believing that all cops are saintly superheros, but at least that there are some that are.